FAQ - Frequently Asked Questions

To start a visual request, log in to your account on our client portal.

To speed up the process, it’s important to have the following information ready before submitting your request:

• The team name
• The number and version of the previous visual if this is a repeat order or linked to an old visual
• The products you want to order, along with their variations (for example, collar type or sleeve type)
• The customizations you want on the product (names, numbers, and/or ranks)
• The styles you prefer (our styles are displayed on each product page)
• The colors (Pantone colors with their PMS codes are displayed on each product page)
• The files of your vectorized logos or the selection of logos from our logo bank (logos are displayed on each product page)
• The placement of the logos on the products

Once you have this information, you can submit your visual request. Please note that a deposit of $150 is required to initiate the visual creation. This deposit will be credited to the total amount of your order.

To fill out or modify a roster, log in to your account on our client portal. Then, select the roster associated with the visual request you wish to modify or complete.

Once you are in the roster, you will find a table to fill out for each product in your order. The first column of this table shows the available size options for each product. The other columns are for the customizations (names, numbers, and/or ranks) you selected in your visual request.

Here are the steps to follow if you have selected customizations:

1. Fill in the first row with the information for the first member of your team according to what is requested in each column (size and customizations).
2. Click the “+” button to add a new row and enter the information for a second player.
3. Continue adding rows as needed to enter the information for all the members of your team.
4. If you want to remove a player from your roster, simply click the “-” button next to the player’s row to remove them.

If you have not selected any customizations, the roster will be in “simplified” mode. In this case, you will only need to enter the desired quantity for each available size displayed.

Once completed, this will give you the total quantity for each product, with all the information regarding the customizations and desired sizes.

Once you have filled out or modified your roster, make sure to verify that all the information is correct before submitting it.

A “repeat” is an order in which we take a design that was previously created and use it to create a new roster and a new order. It is essentially the repetition of the same design for a new order. This type of order is typically requested when there is a new player on the team or when a previously produced garment needs to be replaced.

For a repeat, we also ensure that the colors match perfectly with those used in the previous order. This guarantees that the new production will be identical to the one made in the past, both in terms of the design and the colors.

Since the design has already been created in a past order, we offer special pricing for quantities of 1 to 3 items when it is a repeat. These prices are displayed on the product page.

If you have an account on our client portal, you can log in and view your past visual requests on this platform. You can then search through this list to find the number of your previous visual.

If you can’t find a visual in your account or need assistance, a member of our customer service team will be happy to help. Simply contact us and provide as much information as possible about your previous order, such as the order number, team name, client name, reseller name, the number of the old roster, and/or an image of the visual.

We will be happy to assist you in finding your visual.

A Pantone color, also known as PMS (Pantone Matching System), is a standardized color reproduction system used across various industries, primarily to specify and reproduce colors accurately. It assigns a unique code to each color, making it easier to communicate specific colors. We use Pantone colors in our production because they provide a reliable and precise way to match colors when you refer to a physical Pantone color chart. This allows us to ensure that the colors used in our products will be consistent and accurate.

In comparison, the RGB (Red, Green, Blue) and CMYK (Cyan, Magenta, Yellow, Black) color models are used for digital screens and printing, respectively. The main issue with these models is that colors can appear differently depending on the screen or printer you are using. Each screen has its own display settings, and lighting conditions can also affect the perception of colors, leading to discrepancies. These differences could be noticeable from one device to another. This is why RGB and CMYK models are not used for our production, as the color perceived on a device may not match reality. Pantone colors provide a more precise and consistent solution, ensuring that your colors remain the same every time.

A vectorized logo is a type of logo design created using vector graphics. These graphics are made up of mathematical equations that define shapes and lines, allowing them to be enlarged or reduced without losing quality. This contrasts with JPEG or PNG images, which can become pixelated or blurry when enlarged.

Vector logos are highly versatile and suitable for a wide range of applications, such as printing on clothing and other accessories, because they maintain their sharpness and clarity regardless of size. Design software like Adobe Illustrator is commonly used to create and edit vector logos. This ensures a faithful reproduction of the logo, regardless of the medium or print size.

Yes, the vast majority of MNM Sports products have a size chart. You can find it directly on the product page.

The production lead time at MNM Sports is typically 2 weeks for a small order.

However, this may vary depending on availability, volume and the complexity of the order.

Yes, we offer faster delivery times for certain products. Here is the available option:

7-Day Express:

• Order produced within 7 days after approval and receipt of payment (must be 100% prepaid).
• Minimum surcharge per order: $150.00.
• Affected products include: Supreme Hockey Jerseys, Sublimated Socks, Short-Sleeve Dek/Multisport Jerseys, Short-Sleeve Soccer Jerseys, Short-Sleeve Baseball Jerseys.

Please always confirm the availability of the express service with our customer service team, as peak periods during the year may prevent us from offering this option.

You can view your invoices directly on the client portal. If an order is not listed there, feel free to contact our customer service or accounting department for assistance and to receive your invoice.

You can track the progress of your order by visiting the client portal and viewing the specific order. There, you will find information about the current stage of production or shipping. If you have any further questions or need assistance, our customer service team will be happy to help.

The main difference between the Dek jersey and the Dek Elite jersey lies in the fabric.

The Dek jersey is made of high-quality 100% Ricemesh fabric, a lightweight and breathable material. In contrast, the Dek Elite jersey is made of high-quality 100% Poly Elitech, a fabric that provides a more fitted cut and therefore is less loose than the Dek jersey.

The main difference between the Supreme hockey jersey and the Pro hockey jersey lies in the stitching and design details.

The Supreme jersey has reinforced stitching on the sides and under the sleeves, providing better durability in these specific areas. In contrast, the Pro jersey features reinforced stitching throughout the entire garment, ensuring greater strength and resistance. Additionally, the Pro jersey is equipped with a retaining strap, which is not present on the Supreme model. These elements make the Pro model a more robust option, better suited for more demanding conditions.